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We will always guarantee the quality of the product we ship to you. Just drop us an email within 24 hours after receiving your merchandise if you are not satisfied with the product we delivered.
Shipping and handling start as low as $5.99 for order under $60 (depending on location). For the exact shipping and/or handling amount, please refer to the shipping/handling rate when you place the order.When the shipping rate differ from the shipping/handling rate quoted on your order, we will contact you for the new rate approval.
RESTRICTIONS ON FLAT FEE SHIPPING of $14.99 :
* Flat Fee shipping applies only for non refrigerated food order of more than $85 weighing less than 10lbs. Flat fee shipping does not apply for order that contains refrigerated food
* When the package is more than 10lbs, there may be additional shipping charge. We will contact you for your confirmation, before we process your order.
SHIPPING CHARGE FOR REFRIGERATED FOOD :
* We will charge for the actual shipping cost of \"Priority Mail\". This charge is necessary to expedite the delivery of the refrigerated food.
* Shipping of refrigerated food order is conducted on Mondays and Tuesdays.
* We do not get any profit from the shipping charge of Priority Mail above. The shipping charge is the actual cost imposed by the US Post Office.
We currently ship our items domestic to consumers in the United States including Hawaii and Alaska. International orders are welcome, we ship worldwide, but shipping fees will be different than our shopping basket is reporting for domestic charges. We will contact international orders if additional charges are involved, and only then, we charge and ship.
For shipments to Hawaii and Alaska, we will be using US Postal Service (USPS). We have serveral flat fee rates, depending on location and weight, ( Best Way Option), we will then check depending on the order ( dry food, non dry food, location ) the best and safest way to ship out your order.
ETA depends also on location, and could be between 2 and 7 working days.
In some cases depending on location and extreme weigh of the goods, we will have to adjust shipping fees, We will contact you for your confirmation, before we process your order.
For U.S. mainland we use USPS as carier
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